With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT. Cybrary provides free IT courses on Systems Administration https://remotemode.net/ covering most in-demand skills for the role of systems administrator. Excellent verbal communication skills are also important, as well as analytical thinking skills.

how to become it help desk

Help desk technicians belong to the occupational field of computer support specialists. The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 [3]. Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles. In the US, help desk technicians earn a base salary of $48,310 and $2,555 in additional pay per year on average [2]. Factors that can influence your salary in this role include experience, education level, industry, location, and company. This IT help desk certification course helps learners to build an IT career path from a solid ground by teaching them the foundational skills needed to lead a successful career in IT.

Be Good at Time Management

Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members help desk engineer of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level. So those who successfully complete this program have a direct route to get their info into the hands of these employers.

how to become it help desk

An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business. A help desk solution is the main point of contact for service requests and user issues. The first would require state agencies to post the details of emergency contracts within 30 days of when they are awarded, an effort meant to reduce the risk of waste and corruption. The second would require businesses to list their so-called beneficial owners, a nation-leading effort that would shine a light on the shadowy world of limited liability companies, or LLCs.

Average salary for Help Desk Support jobs

While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job. CompTIA A+ is a widely recognized certification held by help desk technicians. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others.

how to become it help desk

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